Twilio Expands Partnership with Amazon Web Services

Twilio Inc. said Tuesday it has extended a relationship with Amazon.com’s (AMZN) Amazon Web Services to provide support for Amazon Connect, a new cloud-based contact center service that aims to help businesses deliver better customer service at a lower cost.

The company will integrate its programmable APIs into Amazon Connect in order to provide enhanced capabilities for customers.

“Today’s contact center managers expect tools to make the best use of their resources, and Twilio’s unique capabilities can help ensure they get it. For example, contact flows can retrieve threat scores to reduce spam and fraud,” said Eric Docktor, director of AWS Services.

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